Frequently Asked Questions
Everything you need to know about shopping with Good News Brand.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order history and real-time shipping updates.
Which payment methods do you accept?
Good News Brand accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Are your products ethically sourced?
Yes, product quality and ethical sourcing are our top priorities. We work closely with our manufacturers to ensure fair labor practices and high-grade materials are used in every item we sell.
Can I change or cancel my order after it's been placed?
Because we strive for fast fulfillment, orders can only be changed or cancelled within 1 hour of placement. Please reach out to our customer service team immediately if you need to make an adjustment.